IP telephony (or VoIP for Voice over IP) is a telephony mode using the telecommunications protocol created for Internet (IP for Internet Protocol). The voice is digitized and routed in packets like any other data. The main advantages for a business to use IP telephony are the speed increase and the savings.
There are different kinds of handsets available if your company wishes to use IP telephony:
- Entry level devices with a display window limited to one or two lines of characters and a few programmable functions.
- High end devices with monochrome or colour graphic displays and features such as displaying the picture of the correspondent.
- Software phones that are installed directly on the computer and are rather low cost. You can either use a software license that will be the most costly option, or a less expensive for a headset like device.
Using IP telephony will improve your work organisation but you should also consider the sustainability of investments.
The best moment for your company to switch to IP telephony is right at the beginning of your business, when you move to a new office, at the term of your contract with your traditional telephony service or when your company has to renew its IT structure.
Here is what your company will benefit from by switching to IP telephony:
- Lower your telecom bill
IP telephony requires little bandwidth. Companies can therefore form a private network to link several remote sites to each other. The telephone calls between the latter are then totally free. IP telephony is extremely advantageous and perfectly suited for companies with multiple geographic locations. For calls outside the company, the costs are also much lower than with the traditional telephone. This is even more remarkable for long distance calls, including internationally. Distance is no longer a criterion for increasing the price of communication. For example, a call centre will have the same communication costs whether its customers are nearby or scattered all around the world. Competition is another factor of price reduction, specialised companies are numerous in the IP telephony market which is putting downward pressure on prices
- Invest for the future
The IP-PBX enterprise telephony market has already surpassed that of PBXs (traditional PBXs). Switching to IP telephony is therefore a strategic choice for the future.
- More mobility
with posts no longer physically connected to lines, IP telephony allows the user to keep his number during his travels. He can even work from home by displaying the office's phone number.
- More flexibility
IP telephony gathers all your company's equipment (telephone, videoconference, fax, PC) on the same network and therefore on the same protocol.
- Same network cabling
If you already have a company internet network you will save on cabling because IP telephony uses the same connection. The majority of phones offer a second network port on the back that allows you to use a second cable to power your computer on the same network.
IP telephony offers many convenient and interesting features: call recording, call forwarding via the phone, e-mailing of voicemails, viewing statistics of incoming and outgoing calls, or forwarding to a cell phone.
Computer Being can assist your business to transit to an IP telephony solution that will be both cost-effective and will increase productivity and collaboration.